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FAQ
Frequently asked questions
We have a 14-day return policy which starts on the day you receive your item.
Your product must be in the same condition that you received it, unused, and in its original packaging and will need to supply your proof of purchase/order number to start the return process
Damaged goods or issues with your product
If your product arrives damaged or you find there are other issues with your product, please contact us immediately so we can evaluate it and work out a solution. Pictures and additional information is always helpful.
Refunds
One we have received and evaluated your product, we will contact you about your return and we will advised on the outcome. If your return is approved, we will send you a replacement or refund your purchase automatically via the same payment method you purchased your product with. Cash sales will be refunded to your preferred bank account.
NEW ZEALAND SHIPPING
We ship nationwide in New Zealand at a flat rate of $5 per order + $2 Handling fee. All products are made and shipped from Wellington New Zealand.
Shipping will typically take from 1-3 business days in main cities and may be slightly longer in more rural areas.
We aim to package and send out orders within 24 hours, orders placed on weekends will be shipped out on Mondays or next business day.
AUSTRALIAN SHIPPING
Due to increases in shipping internationally we offer a current flat rate of $40.54 with a $4 handling fee. This covers the cost of the equivalent of up to 3 large candles. Shipping varies from state to state however we have fixed this price for all Australian customers.
Shipping typically takes up to 10-15 business days to receive and may be slightly longer in more rural areas.
We aim to package and send out orders within 24 hours, orders placed on weekends will be shipped out on Mondays or next business day.
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