Question 1

What is your return policy?

Accepted Answer

We have a 14-day return policy starting from the day you receive your item. Your product must be unused, in its original packaging, and you’ll need to provide proof of purchase or your order number to start the return process. If your product arrives damaged or has other issues, please contact us immediately so we can evaluate it and find a solution. Pictures and additional information are always helpful. Once we receive and evaluate your product, we will contact you about your return and advise on the outcome. If approved, we will send you a replacement or refund your purchase via the same payment method. Cash sales will be refunded to your preferred bank account.

Question 2

How does shipping work?

Accepted Answer

**New Zealand Shipping**: We ship nationwide in New Zealand at a flat rate of $5 per order plus a $2 handling fee. All products are made and shipped from Wellington. Shipping typically takes 1-3 business days in main cities and may be slightly longer in rural areas. We aim to package and send out orders within 24 hours. Orders placed on weekends will be shipped out on Mondays or the next business day. **Australian Shipping**: Due to increases in international shipping costs, we offer a flat rate of $40.54 with a $4 handling fee. This covers the cost of up to 3 large candles. Shipping varies from state to state, but we have fixed this price for all Australian customers. Shipping typically takes 10-15 business days and may be slightly longer in rural areas. We aim to package and send out orders within 24 hours. Orders placed on weekends will be shipped out on Mondays or the next business day.

Question 3

What type of wax is used in your candles?

Accepted Answer

We use 100% natural wax made from pure soybeans. This wax is fantastic for its clean burning and excellent fragrance hold, plus it has a smooth and creamy texture.

Question 4

Can I buy your products wholesale?

Accepted Answer

Yes, we offer wholesale pricing! All customers can access our wholesale pricing, but there are terms and conditions. Contact us to get access to our wholesale page, which provides all the information you need.

FAQ

Frequently asked questions

What is your return policy?

How does shipping work?

What type of wax is used in your candles?

Can I buy your products wholesale?